Warranty
Every Prodillo product comes with a 1-year manufacturer warranty from the date of delivery. If your lock has a physical or functional defect from materials or workmanship, we'll help you fix it or replace it.
What's covered
- Smart lock panels, electronics, fingerprint reader, keypad, motor and handles
- Mortise lock bodies, deadbolts, handle sets and the Prodillo WiFi Gateway
- Defects that appear under normal residential or light commercial use, installed as described in the instructions
What isn't covered
- Batteries
- Damage from accidents, misuse, forced entry, incorrect installation or modifications
- Normal wear and tear, such as scratches to the finish
- Damage from leaking or incorrect batteries, or from harsh cleaning products
How to make a claim
- Email support@prodillo.com with your order number, the model, and a short description, photo or video of the problem.
- We'll help you troubleshoot first. Many issues are solved with a reset, recalibration or fresh batteries.
- If the product is defective, we'll send a replacement part or a replacement product.
Returns
Changed your mind? You have 30 days from delivery to request a return. See our Return Policy for details.
Keep a backup way in
Prodillo locks include mechanical backup keys, and most models have an emergency USB power port. Keep your keys somewhere safe and accessible, away from the door.