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FAQs

Is it hard to install a smart lock?

Typically smart locks only take a screwdriver and some basic skills, you won’t have to worry about calling a locksmith, unless things go badly wrong. Even deadbolt replacements are doable if you can find out how to disassemble your current deadbolt and measure very carefully. 

Our products provide in-depth instructions to show you how to get the job done. Expect the assembly to take around an hour if it’s your first time setting up a smart lock.

Can I make changes to my order?

If you need to make changes to your order please contact us within 24 hours of placing the order.

We can change:

- Your delivery details
- Your name
- Your email
- Your phone number

Your tracking information will remain the same.

How long does shipping take?

All Prodillo orders are typically processed within 24-48 hours.
Shipping within the USA and Canada is FREE and typically delivers within 6-9 business days.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You can view our full Refund Policy here.

smart home lock

Redefining Security & Convenience

Prodillo offers cutting-edge smart locks that combine advanced security features with unparalleled ease of use. Our commitment is to deliver peace of mind, ensuring your spaces are secure, connected, and effortlessly managed from anywhere.

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