Shipping & Delivery Policy

Shipping + Delivery Policy

Express Delivery (FREE): To Canada & USA Only

  • Express Delivery : Ships in 1 to 3 working days and Transit Time takes additional 3-7 working days.

  • Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.

  • Working days are: Monday to Friday (and don't include public holidays or weekends).

  • We do not ship the orders on weekends or holidays.

Shipping: Canada & U.S. orders transit time takes within 3-7 days

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

  • Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
  • All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please enter your tracking number after clicking the following link -> Track Your Order 

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

Please note that you must not enter your order number, or it will appear as an error automatically.

If you cannot find your tracking number, please get in touch with us at support@prodillo.com