Frequently Asked Questions

Common inquiries from our customers:

How much is shipping?

We typically offer FREE Express Delivery within North America. International shipping fees may vary. These are calculated at checkout.

How long does shipping takes?

All orders are processed within 1-2 business days. Orders will typically deliver within 6-9 business days.

Where can I track my order?

You can track your order here: TRACK MY ORDER using the tracking number sent to you via email after your order was placed.

What is my tracking number?

This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number within 5 days after placing your order by contacting us.

I've lost my tracking number. What can I do?

Simply contact us at support@prodillo.com with your full name and order number, and we will resend your tracking number.

How can I make changes to my order?

If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We are able to change:

- Your delivery details
- Your name
- Your email
- Your phone number

How can I cancel my order?

If you have second thoughts about your order, you must contact us within 12 hours. We cannot cancel your order once it has already been shipped.

What is your return policy?

We have a 30-Day Return Policy. The items must be unused and in original packaging. You can read through the full details of our Return Policy here: https://prodillo.com/policies/refund-policy 

Who do I contact if there's something wrong with my order?

If there's a problem with your purchase, please let us know right away. Contact us at support@prodillo.com with a description of the issue and any available photos.