Frequently Asked Questions
Frequently Asked Questions About Our Products:
Who are Prodillo smart locks designed for?
Prodillo smart locks are designed for homeowners, renters, investment property owners, businesses, and tech enthusiasts who value protection and convenience. Leaders and protectors who want flexible options when it comes to securing and allowing access to their properties.
I manage a rental or Airbnb. Which Prodillo smart lock is best for guests and cleaners?
Depending on your door locking system we offer various smart locks for allowing access to frequent guests and cleaners. If your door uses a deadbolt system, we recommend the S80 or the V Series smart deadlocks. If you use a mortise locking system we recommend the G2 smart lock.
I’m not very “techy.” I want a simple keyless entry upgrade, not a full smart home system. Is Prodillo a good fit?
Yes, Prodillo smart locks are not complicated to setup and/or use day to day. Once your smart lock is programmed with our compatible TT Lock mobile app, entry becomes as routine as entering with a physical key.
Which Prodillo lock is best if I have older parents or family members who struggle with keys?
The great thing about Prodillo smart locks is that no matter what age you are, once your fingerprint has been programmed into our TT Lock mobile app, all you need to do is press your index finger on the scanner to allow access. This is especially helpful for young children or elderly family members who may lose or struggle with traditional keys. All of our smart locks allow mobile alerts for monitoring entry.
Do Prodillo smart locks work for commercial storefront doors and apartments, or only houses?
All of our smart lock models will work for both interior and exterior home and apartment doors. Depending on the model, there are varying specs as to the compatible door depth/thickness and door material. For commercial storefront doors we recommend either the G2 smart lock or MS01 smart lock. View the technical specs for either model on each product page.
Can I provide remote access to friends, family or service providers?
Yes, using the TT Lock mobile app you can send electonic PIN codes, add fingerprints, or give remote access.
What makes Prodillo different from other smart lock brands for home security?
Prodillo smart locks stand out from other leading brands by combining a feature‑dense hardware design with flexible, real‑world installation options and an open, widely adopted app platform. Unlike ecosystem‑locked solutions that require proprietary hubs or specialized user interfaces, Prodillo uses the TT Lock app to deliver fingerprint, touchscreen keypad, NFC card, smartphone app, and mechanical key access in a single device, making it easier and more economical to standardize across multiple doors and properties. Many Prodillo models use tall, slim panels and mortise bodies that retrofit over existing holes and support a wide range of door thicknesses and applications, including residential front doors and commercial doors, reducing the need for extra drilling or complex modifications.
This combination of multi‑method access, retrofit‑friendly hardware, and hub‑free remote control creates a practical, scalable smart lock solution for both homeowners and property investors who need reliable access control across one or many doors.
How do I choose the right Prodillo smart lock for my door?
Exterior/Mortise Lock/Single or Double Swinging Doors: G2 Touchscreen Smart Lock
Exterior/Mortise Lock/Swinging or Sliding Door: MS01 Keyless Smart Lock
Interior or Exterior/Deadbolt/Swinging Door/With Handle: S80 Deadbolt Smart Lock
Exterior/Deadbolt/Swinging Door/No Handle: V Series Keypad Smart Lock
Commercial Door/Mortise Lock/Swinging Door: G2 Touchscreen Smart Lock
Commercial Door (Thin Frame)/Mortise Lock/Swinging or Sliding Door: MS01 Keyless Smart Lock
Exterior/Mortise Lock/Swinging or Sliding Door/Luxury Option: Z10 Facial Recognition Smart Lock
Interior or Exterior/Mortise Lock/Swinging Door/Simple Option: R3 Touchscreen Smart Lock
Best-Seller/Most Popular Options: MS01 or G2 Smart Locks
Can I control Prodillo smart locks from my phone when I’m away from home?
Yes, you can control your Prodillo smart locks remotely from your phone with the TT Lock mobile app. Check and monitor entry logs, Simplify guest check-ins by sharing unlimited electronic keys, or timed passcodes, and Grant or revoke access to guests anytime and anywhere from your device.
Do I need WiFi for my smart lock to work?
Some Prodillo smart locks need WiFi for full remote access, but most work offline with fingerprints, passcodes, NFC cards or Bluetooth. Wi-Fi is only needed for features like app notifications or remote unlocking.
What backup options do I have if the batteries die or my phone is lost?
Prodillo smart locks will notify you as battery levels are running low either on the device itself or as a notification on your phone via the mobile app. We suggest changing the batteries in your smart lock every 10-12 months depending on usage.
If your smart lock batteries die, most models are equipped with a USB port to charge the smart lock for temporary access until the batteries are replaced. You can use a USB wall charger or portable battery. Each Prodillo smart lock also comes with 1-2 sets of backup traditional keys. We suggest keeping these in a safe and accessible place as a last resort option.
How weather-resistant are Prodillo smart locks for exterior doors?
Prodillo smart locks are built for extreme weather conditions including heavy rain, snow and dust. Each smart lock has either an IP65 or IP68 weather rating. IP ratings describe how well a device is sealed against dust and water. Both IP65 and IP68 share the same first digit “6”, which means they are completely dust‑tight and prevent dust ingress. The difference is in the second digit. With IP65, the “5” means the device is protected against low‑pressure water jets from any direction, so it can handle rain, splashes, and hose‑level spray but is not designed to be submerged in water. With IP68, the “8” means the device is protected for continuous immersion (30 minutes at around 1–1.5 m depth), so it can tolerate being underwater for extended periods, on top of being fully dust‑tight.
How difficult is installation? Can I install a Prodillo lock myself with basic tools?
Installation for Prodillo smart locks is fairly easy when installing or retro-fitting on residential-style doors. We recommend estimating about an hour for installation and setup, and it can usually be done with only a screwdriver.
Can Prodillo smart locks integrate with other smart home devices or platforms?
The Prodillo MS01, G2 and R3 models can be integrated with your Amazon Alexa or Google smart home devices.
Frequently Asked Questions About Our Processes:
How much is shipping?
We offer FREE standard shipping for North American and International orders.
Which countries or regions can I buy Prodillo smart locks and get them shipped?
You can purchase Prodillo products online directly from www.prodillo.com, on Amazon.com, or Internationally at select online retailers. Our orders ship internationally with the exception of a few locations. For any shipping specific inquiries please contact us directly before purchasing at support@prodillo.com.
How long does shipping take?
All orders are processed within 1-2 business days. Orders will typically deliver within 6-9 business days.
Where can I track my order?
You can track your order here: TRACK MY ORDER using the tracking number sent to your email after your order was processed.
What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number within 5 days after placing your order by contacting us.
I've lost my tracking number. What can I do?
Simply contact us at support@prodillo.com with your full name and order number, and we will gladly resend your tracking number.
How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We are able to change:
- Your delivery details
- Your name
- Your email
- Your phone number
How can I cancel my order?
If you have second thoughts about your order, you must contact us within 12 hours of placing your order. We cannot cancel your order once it has already been shipped.
What is your warranty policy?
All of our products come with a standard 1 year manufacturer warranty. If there are any physical or functional defects with your product please contact us at support@prodillo.com.
What is your return policy?
We have a 30-day Return Policy. This means you have 30 days from your order delivery date to request a refund. The items must be unused and in original packaging. You can view the full details and process for our Return Policy here: https://prodillo.com/pages/return-policy
Who do I contact if there's something wrong with my product/order?
If there's a problem with your product, please let us know right away. Simply email us at support@prodillo.com with a description of the issue and any available photos/videos for troubleshooting.